Privacy Policy


At Equalizer, the privacy and security of your data are of the utmost importance to us. This privacy policy together with our terms of service for this website, and any other documents we mention in this policy is intended to inform you about how we collect, use, disclose, or otherwise process your personal when you access our website (at, our Equalizer app (at, or any our products and our services we own or operate. Equalizer Ops Limited (headquartered in British Virgin Islands, having its company number 2087310 (hereinafter referred to as “Equalizer”, “we”, “us” or “our”) is the data controller with respect to your data. Please take a moment to read this Privacy Policy carefully to understand our information handling practices and if you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us at contact at

What Type of Information We Collect

Generally, we do not have any practical means or knowingly request such information to identify the users of our website and/or Equalizer app (collectively referred to as the “Services”).

However, while using our Services we might collect some information that may be considered personal data under applicable data privacy laws. You can find the categories of data we gather and the purpose for which we collect them detailed below.

Information you provide directly to us. If you choose to contact us via e-mail, we may collect your contact details such as your name, e-mail or phone number, as well as any content data you attach to the e-mail which might be qualified as personal data under the applicable data privacy laws.

As described in our Terms of Service of the Equalizer app, The Services we offer you through the Equalizer App are built on the blockchain network and are meant to work by utilizing specific public information stored on the blockchain itself or coming from various providers of blockchain-related technologies (e.g., wallet service providers). This information could include your wallet address, API keys, and/or information on transactions on the blockchain network. Nonetheless, the types of data we gather contain information that, on its own, cannot be used to directly or indirectly identify, contact, or locate you.

Information we collect from you automatically. Whenever you use or interact with Services we collect certain types of information automatically, such as:

(i) online identifiers and technical information, including your IP address, browser type and version, operating system and platform, time zone settings, browser plug-ins, information about your visits, pages viewed or searched for, lengths of visits, page response times, errors, etc.

(ii) information collected by cookies and other tracking technologies. For more information, please read our Cookie Policy.

We also collect anonymous information and aggregated data regarding user behaviour, navigational information, device information, which help us improve and tailor our Services and understand usage trends.

How Your Personal Information is Used

As we value your privacy, our primary goal in collecting personal information is to provide you with a safe, easy, and efficient experience while using our Services.

To provide access to our Services. We use the information to

(i) enable you to access and use our Services; (and

(ii) to process and complete transactions over the blockchain network – on the basis of our contractual commitments to you;

To provide you with the necessary support. We may process your personal information when you contact us to resolve any questions, disputes, or to troubleshoot problems. Without processing your personal information for such purposes, we might not be able to respond to your requests - it is necessary for our legitimate interest in ensuring that we can provide you with efficient Services and to allow us to continuously improve these Services;

To communicate with you. With your consent, we can send you information to keep you up to date on our activities and Services, to notify you of relevant security issues or updates, or to provide you with other Service-related information;

To ensure network and information security. We process your information in order to enhance security, monitor Service access, combat spam or other malware or security risks and to comply with applicable security requirements and regulation. – it is our legitimate interest in ensuring that we maintain the security standards of our Services up-to-date;

To further research, develop and optimize our Services. To better understand the way you use and interact with our Services, we may use anonymized or aggregate data to customize and improve the functionalities, content and layout of our Services or to develop new services altogether - it is our legitimate interest in ensuring that we provide services which are tailored to your needs or in accordance with the continuously evolving industry standards;

How We Ensure the Security of Your Data

At Equalizer, we recognize the value of your privacy, which is why we have implemented and continuously maintain adequate organizational, physical, and technical safeguards to protect the security and confidentiality of the personal information you entrust to us. We use industry-standard security procedures to ensure the safety of all information provided through our Services. However, we cannot guarantee the security of information transmitted over the internet or that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. We cannot accept responsibility for any interception or disruption of internet communications, or for modifications to or losses of data which are beyond of our control and/or have occurred following your actions. You are responsible for safeguarding any password, biometrics, user ID, or other form of authentication used to gain access to any of our Services. If a security breach is suspected, we may suspend your use of any of the Services without notice in order to protect you and your data. Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. Please make sure you read the website owner’s policies before providing them with your personal information. The same principles apply to any third-party websites or content you connect to using our products and services. You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information. Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these. If you have reason to believe that your data is no longer secure, please contact us using the contact information provided in the “How to Contact Us” section below.

International Transfers

We may store and process all or part of your personal information in professional cloud services and elsewhere in the world where our service providers are located. We will protect your personal information in accordance with this Privacy Policy wherever it is processed and will take appropriate measures to protect the relevant personal information in accordance with applicable data privacy laws.

Data transfers outside EEA. International and onward transfer of personal information processed in the European Economic Area and the United Kingdom outside EEA rely primarily on the European Commission’s Standard Contractual Clauses. To the extent transfers to a country that is not in the EEA occur, we will take appropriate contractual or other steps (including obliging recipients of your personal information to agree to at least the same level or privacy safeguards as we have implemented) to protect the relevant personal information in accordance with the EU data protection standards.

We may also rely on an adequacy decision of the European Commission confirming an adequate level of data protection in the jurisdiction of the party receiving the information, or derogations in specific circumstances.

How Long We Keep Your Personal Information For

We will store and process your information for as long as we have to by law or as long as we need to be able to deliver you the Services you have requested. We will keep some personal information for a reasonable period after your use of our Services has finished in case you decide to use our Services again, as well as for accounting purposes or to resolve disputes. For example, we will retain your contact Information such as your name, email address and telephone number for marketing purposes on an ongoing basis until you unsubscribe. Once these bases have expired, we will delete that information.

Data Disclosures

Where applicable, we may share information about you with others as follows: partners, suppliers or agents involved in delivering the Services you’ve requested; personal advisors, experts and/or companies who are engaged to perform services for, or on our behalf; law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law; a third party or body where such disclosure is required to satisfy any applicable data privacy laws, or other legal or regulatory requirement. In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; or in connection with, or during negotiations of, any merger, sale of company assets, business transfer, financing or acquisition of all or a portion of our business by another company;

At any point in time you shall retain all rights to your data.

Your Privacy Rights

Below we set out details in relation to the rights you may be entitled to assert about your personal information.

Access and portability. You may request that we provide you a copy of your personal information held by us. In certain circumstances, you may request to receive your personal information in a structured, commonly used and machine-readable format, and in certain circumstances to have us transfer your personal information directly to another data controller.

Rectification of incomplete or inaccurate personal information. You may request us to rectify or update any of your personal information that is inaccurate.

Erasure. You may request to erase your personal information in certain circumstances.

Restriction of processing. You have the right to restrict processing of your personal information under certain circumstances. We may continue to process your personal information if it is necessary for the defence of legal claims, or for any other exceptions permitted by applicable data privacy laws.

Automated individual decision-making, including profiling. Equalizer does not rely on such processing of your personal information for providing the Services. In the event that we shall perform any processing or profiling via automated tools which would produce legal or similarly significant effects on you, you have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, subject for the exceptions to the applicable data protection laws.

Withdraw consent. To the extent the processing of your personal information is based on your consent, you may withdraw your consent at any time, in particular in regard to marketing communications, Withdrawal of consent will not affect the lawfulness of processing based on consent before your withdrawal.

Your rights to personal information are not absolute. The exercise of your rights may be denied in certain circumstances specified by applicable data privacy laws: (a) when denial of access is required or authorized by law; (b) when granting access might have a detrimental effect on another's privacy; (c) to protect our rights and properties; and (d) where the request is frivolous or vexatious, or for other reasons.

How to make a privacy request. You can submit these requests by email to contact at . Otherwise, when we receive an individual rights request via other communication channels, we may take steps to verify your identity before complying with the request to protect your privacy and security.

We may request specific information from you to help us confirm your identity and process your request. In certain circumstances we have the right to decline your request, in particular if you have not provided sufficient evidence to link your request to a particular set of information.

How to lodge a complaint. If you want to contact us about any of your rights or if complain about how we use your information, contact us at [e-mail]. We will use commercially reasonable efforts to promptly determine and remedy the problem. but if you’re still unhappy, you can contact the relevant data supervisory authority in the British Virgin Islands or in your jurisdiction.

Children’s Personal Information

Equalizer’s services are not intended for use by children under the age of 16 and we do not knowingly or intentionally request or collect information about children under this age.

If we suspect that a user of our services is younger than 16 years of age, we reserve the right to suspend his/her access to the services and will also take all necessary steps to delete his/her personal information as soon as possible.

Your Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act of 2018 (CCPA). This section is an overview of the information required by the CCPA and provides instructions on how to exercise the rights granted by the CCPA

Under CCPA, you may request that we:

  1. disclose to you the following information covering the 12 months preceding your request: the categories and specific pieces of personal information we collected about you and/or the categories of personal information we sold, if the case (please see Section What Type of Information We Collect); the categories of sources from which we collected such personal information (please see Section What Type of Information We Collect); the business or commercial purpose for collecting or selling personal information about you (please see Section How Your Personal Information is Used); and the categories of third parties to whom we sold or otherwise disclosed personal information (please see Section Data Disclosures).

  2. delete personal information we collected from you (please see Section Your Privacy Rights); or

  3. opt-out of any future sale of personal information about you (please see Section Your Privacy Rights).

We will respond to your request consistent with applicable law. If you are an authorized agent making an access or deletion request on behalf of a Californian resident, please reach out to us via our email contact at and indicate that you are an authorized agent.

If you are a California resident, you may obtain information about exercising your rights, as described above, by contacting us at contact at

Third-Party Sites and Services

Our Services may be linked to other sites and resources provided by third parties. Accessing those third-party sites or sources requires you to leave our website. If you further authorize one or more third-party sites and/or applications to access our Services, then information you have provided to Equalizer may be shared with those third parties. Unless you provide further permissions, we will not authorize these third parties to use this information for any purpose other than to facilitate use of our Services.

We do not control those third-party sites and/or applications or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third-party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. Furthermore, we cannot be responsible for their operations or their use of information they collect.

We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit and learn about their privacy practices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to legal, technical, business and/or industry standards. When we post changes to this Privacy Policy, we will include the date when its content was last updated. If we significantly change this Privacy Policy, we will notify you about the upcoming change via our website. We encourage you to review this policy periodically.

The revised Privacy Policy will take effect immediately upon its publication and we will replace this page accordingly.

How to Contact US

Your opinion matters to us and if you have any questions about this Privacy Policy and/our privacy practices, you can email us at: contanct at

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